| Headwaiter/waiter should approach the table with a | | | | by saying: "Mr/s (name of guest), are you ready to |
| smile and pleasant eye contact, and must greet guests | | | | place your order?" |
| by saying: "Good (time of the day), Mr./s (name of | | | | Headwaiter/waiter has to stand on the right hand side |
| guest), I am (name of staff), your (headwaiter or | | | | of the guest, women first, while smiling and maintaining |
| waiter)". The Headwaiter/waiter must introduce the | | | | eye contact and should take the order. Headwaiter |
| theme of the evening/day by saying: "Welcome to | | | | waiter has to highlight verbally at least one menu item |
| our... (name of theme) evening, / day Mr./s... (Name of | | | | as a house special or seasonal specialty, by saying: |
| the guest)". | | | | "May I recommend the specialty of the day (name of |
| In case guest does not go to the bar for an aperitif, the | | | | dish)?" Headwaiter/waiter takes children's order first (if |
| headwaiter should propose aperitif to guests by saying: | | | | any), followed by women's and finally the host's. |
| "Would you care for an aperitif, Mr./s (name of | | | | Headwaiter/waiter writes down guest's orders on |
| guest)?" Headwaiter/waiter must ensure that menus | | | | docket, numbering each person's order, and highlighting |
| are in excellent condition (depending on location), | | | | any special requests. |
| stands on the right hand side of the guest, with the | | | | Headwaiter/waiter clearly labels all children's menu |
| menu opened on the first page and holding it by the | | | | portions on the food order docket. |
| top, should present to the ladies first while maintaining | | | | Headwaiter/waiter repeats orders and collects menus |
| eye contact by saying: "Please allow me to present | | | | from the right hand side, women first by saying: "May I |
| you our (name of theme menu/menu of the day) Mr./s | | | | repeat your order, please Mr/s... (name of guest)? Mrs |
| (name of guest)". | | | | (name of guest), you have ordered (chosen menu), |
| Headwaiter/waiter should introduce any one of the | | | | and Mr... (name of guest) you have ordered (chosen |
| specialties of the day (as applicable). Headwaiter | | | | menu)". |
| waiter must retire from guests table for a few | | | | Headwaiter/ waiter ensures that guests names, |
| moments (3-5) minutes, allowing guests to study the | | | | numbered orders, table number, number of persons, |
| menu, by saying: "May I leave you to look at the menu, | | | | waiter's name, date and time of order appear clearly |
| Mr./s (name of guest)? I will be back for your order in | | | | on the order sheet. |
| a short while." In case of unavailability of specific items, | | | | Headwaiter/waiter retires from guests with a courtesy |
| guests are advised accordingly, by saying: "Mr/s (name | | | | bow and a smile, thanking guests for their choice and |
| of guest), I do apologize, unfortunately we do no have | | | | wishes them a pleasant day/evening by saying: "Thank |
| (name of item) today". Headwaiter/waiter should return | | | | you Mr/s (name of guest), have a pleasant (time of |
| to the guests table with a smile and pleasant eye | | | | the day). |
| contact and ask if they are ready to place their order, | | | | |